Your privacy matters to us. This page explains, in plain language, what information we collect and what we do with it.
Who we are
Groovers Moving Company ("Groovers," "we," "us") is a moving company based in Lakeland, Florida. This policy explains what personal information we collect through [your-domain].com and our phone, text, and email channels, how we use it, and the choices you have.
Information we collect
Information you give us
- Contact details: name, phone number, email address, and how you prefer to be contacted.
- Move details: service type, ZIP codes, move date, home size, access details (stairs, elevators, parking), items, notes, and your moving-day soundtrack preference.
- Messages and photos you send by text or email.
- Payment details when you book [processed by our payment provider; we do not store full card numbers].
Information collected automatically
- Pages visited, buttons clicked, device and browser type, approximate location from your IP address, and the website or ad that brought you here.
- Campaign details (UTM tags) in links you click, which we save with your quote request so we know how you found us.
How we use your information
- To respond to your quote request and prepare a written estimate.
- To schedule, confirm, and carry out your move, including arrival updates.
- To answer your questions and handle claims or concerns.
- To understand how people use our website and improve it.
- To meet legal, tax, and recordkeeping obligations.
Text messages
If you check the consent box on our quote form or text us first, we may text you about your quote and move, such as estimates, scheduling, and arrival updates. Message frequency varies. Message and data rates may apply.
Reply STOP to stop texts at any time, or HELP for help. Consent to texts is not a condition of any purchase.
We do not sell or share your mobile number or text-message consent with third parties for their marketing.
Cookies and analytics
We use Google Analytics 4 and Google Tag Manager to measure how our website is used, for example how many people start or send a quote request. These tools use cookies and similar technology. We do not send your name, phone number, or email to Google Analytics.
You can block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on. [If advertising pixels are added later, update this section.]
How we share information
We do not sell your personal information. We share it only as needed with:
- Service providers who help us run the business, such as website hosting [Hostinger], email, customer management [CRM name], scheduling, and payment processing. They may use it only to provide services to us.
- Authorities, when required by law or to protect our rights, customers, or crew.
- A buyer or successor, if Groovers is sold or merged, under this same policy.
How long we keep it
We keep quote requests and customer records for [X years] after your last contact or move, so we can handle follow-up questions, claims, and legal or tax requirements. After that we delete or anonymize them.
How we protect it
We use reasonable safeguards, including encrypted (HTTPS) connections, restricted account access, and secure form storage. No system is perfectly secure, so please don't send sensitive information like gate or alarm codes through our website forms; we'll collect those securely before your move if needed.
Your choices
You can ask us to access, correct, or delete your personal information, or to stop contacting you, by calling (863) 555-0100 or emailing hello@grooversmoving.com. We may need to verify your identity and may keep some records where the law requires.
Children
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy. The "Last updated" date at the top shows when it last changed. Significant changes will be noted on this page.
Contact us
Groovers Moving Company, Lakeland, FL [mailing address]
Phone: (863) 555-0100
Email: hello@grooversmoving.com
Contact Groovers Moving Company, Lakeland, FL.